Shipping policy
At Supprilla Health & Nutrition, we aim to get your order packed and shipped as quickly as possible.
Domestic Shipping (Australia)
We offer FREE EXPRESS shipping Australia-wide on all orders over AUD $140 (after any discounts have been applied).
For orders under AUD $140, shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods, sales, or holidays, dispatch times may be slightly longer.
Delivery Times
Estimated delivery times are:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote locations: 5–10 business days
Please note these are estimates only and may vary depending on the carrier and your location.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel's journey.
Delivery Information
Please ensure your shipping address is accurate before completing your order. Supprilla Health & Nutrition cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery details provided at checkout.
If your parcel is returned to us due to an incorrect address, failure to collect the parcel, or refusal of delivery, additional shipping charges may apply to resend your order.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears to be lost in transit, please contact our customer support team sales@supprilla.com . We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.